SALON POLICIES

DEPOSIT POLICY

All services booked online at Hair Union will require a deposit to secure your appointment with our talented team. Deposits are non-refundable if you cancel within 48 hours of your scheduled appointment time. Should you cancel prior to the 48 hour period, we will refund your deposit.

Hair Union provides you the assurance that any deposits paid will be deducted from the final total amount of your scheduled service cost.

If you find you need to reschedule within our cancellation period (48hrs) and have successfully rebooked, your deposit will conveniently be carried over to your next appointment, ensuring a smooth and hassle-free experience.

CANCELLATION POLICY

At Hair Union, you will receive a confirmation SMS 4 days prior for your upcoming appointment. You must respond Y to confirm or N to cancel.

If you do not respond to your confirmation SMS or our follow up confirmation phone call or text then your appointment will be automatically cancelled. We do not hold unconfirmed appointments.

By replying Y to your appointment you are agree to the following policy:

If you cancel your appointment or need to reschedule with less than 48 hours notice, Hair Union will require 50% payment of the total amount of your booking service.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time slot and offer it to a client on our waiting list.

We confirm appointments 72 hours or more in advance, to remind you of this appointment. We understand life throws last minute plans into the mix, however less than 48 hours notice makes it extremely hard to fill the appointment time that’s been reserved for you.

NO SHOW TO BOOKED APPOINTMENT

If you cancel on the day of your booking or do not show up to your appointment, the full amount of the service you booked in for will be charged and the salon will request payment.

Any future appointments with Hair Union will require you to pay the full amount of the services you are booked in for, prior to the services being delivered.

LATE ATTENDANCE

We understand that things don’t go as to plan and life sometime gets in the way and even we can run late on occasion. However, our industry runs where our entire day is dependent on allocated appointment times, and late start-times is unfair for yourself and for others clients.

Therefore on this basis, clients who do not arrive within 20 minutes of their appointment time will be charged a cancellation fee which is equivalent to 50% of the total service and will need to re-book another time with our team. There maybe some occasions where the Hair Union team may be able to accommodate a shortened service, but this will be at the discretion of the Salon.

COLOUR ADJUSTMENTS

Our dedicated team of stylists are committed to ensuring we understand the assignment of your new hair goals. That’s why, prior to commencing your service, we will consult with you, including the type of cut and colour you’re seeking.

However, If you feel a little unsure of your new colour or cut we would love to hear from you to understand what concerns you may be having. Our colour specialist can provide you with advice and guidance over the phone to ensure that your feeling fresh and confident.

Should you not be satisfied with the end result we give you at Hair Union, we require you to reach out within 7 days of your appointment being completed so we can adjust any concerns accordingly at no cost to you.

We do not offer refunds on services as our aim is to have you leaving with the hair you love!

DAMAGE TO PERSONAL PROPERTY

We will always try our best to ensure your garments and belongings are well covered while we are looking after you. In the nature of our work and surroundings, accidents can happen.

Hair Union take no responsibility if damage occurs while your service takes place. To lower the risk, we highly recommend you do not wear or bring anything of high value into the salon.

We thank you for understanding.